AIM2: The Words on the Wall

…As I developed AIM, the words that came to my mind were not, oddly enough, the principles in the F/E book. They were different words, and they would change every so often. My clients would remark on the words on the sheets of paper that I had taped to the walls as “reminders”. ….

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Carole Amend
AIM1: I’m building what?

…told me that I had been building a model.

"A what?" I said.

She explained what a model was and it sounded right on target.

"Yes, that's what I am thinking when I ask my clients questions." ….

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Carole Amend